The key to our customer service is building great relationships with you. We thrive on solving your packaging problems and delivering the impossible. With our focus on long term innovation and value, it is no surprise that 40% of our customers have been with us for more than ten years.
Bespoke design and production
One product does not fit all. You need packaging that fills and fits perfectly. That's why each item we produce is manufactured to your specific fill processes, shape and size. Our partnership begins with a site visit to your facility. Palagan Technical Account Managers will create the ideal solution using the latest technologies and value engineering.
As we understand the importance of reliable transportation, we palletise your delivery according to your specific storage and transit needs. That's customised palletisation.
Dedicated account management
We understand how important it is to stay in touch. That's why we give you a Technical Account Manager who will get to know your business inside out. Whether your problem needs solving at your facility or remotely, Palagan Technical Account Managers will be there to find the solution.
Palagan takes effort and cost out of managing stock by overseeing and taking control of the ordering and storage of your products. We provide stock usage reports so you know when to re-order. We can agree minimum stock levels to ensure you don't run out or slow down your processing. Our customers see major advantages in using us to manage their inventory.
We offer the use of our extensive warehousing facility to hold your customised stock. Our warehouse is modern, clean and well-managed. We can despatch customer call offs from bulk orders for next day delivery. Alternatively, you can specify what date the delivery should be made. Simply take what you need, when you need it.
Customers choose Palagan's stock holding service manage to:
- Reduce their inventory costs and help manage cashflow
- Eliminate stock outages to prevent customer service issues and production down-time
- Save money because they purchase larger quantities at lower prices
- Simplify purchasing by saving on procurement time and costs
If you've got a situation that demands a fast turnaround or need help solving a last-minute crisis, speak to us. For urgent orders, we can deliver same day for stock held in our warehouse. For new designs and production orders, we are the fastest in the business. We can commit to these fast turnarounds due to our special in-line production technique – raw material to finished product in one pass through our process . No wonder our customers rate us as their most reliable and helpful packaging supplier.
Printing consulting service
Our Printing Consulting Service provides advice and support from print design to approval and production. If you need knowhow in any areas of print design, we are here to help. Learn more about our printing technologies.
Product testing and samples
At Palagan, we have in-house test facilities to analyse the performance of your current products and give comparative data on alternatives we can offer. Our dedicated Technical Account Managers will provide samples of recommended films to demonstrate material performance. Handmade samples and mock ups can also be provided to proof size, print information or film type.
It doesn't matter if you have a leading-edge product if nobody knows how to get the most from it. That's why we offer training on the use of everything we produce. Our Technical Account Managers will ensure your staff get it right first time and learn how to use every product effectively. This reduces workplace inefficiencies and down-time. Our training includes:
- Heat gun operation
- Pallet wrap operation
- Form, fill and seal machine set up
- Automated filling processes, closure options and stacking methods
- Reducing environmental impact
For details on our training and for advice on making better use of your polythene packaging, contact us today.